Score888 Responsible Gaming — Play Smart, Enjoy Responsibly
Score888 believes the best entertainment is balanced entertainment. This page outlines our commitment and practical guidance to help every Malaysian user play with control and peace of mind.
score888's Commitment to Responsible Gambling
At score888, entertainment isn't just about winning — it's about an experience that's fun, controlled, and brings joy without disrupting everyday life. We take our responsibility towards the wellbeing of every user in Malaysia seriously.
The score888 platform is open to individuals aged 18 and above only. We actively encourage users to play within limits they set for themselves and to never treat gambling as a solution to financial or emotional problems.
Online gaming is for entertainment purposes only. Game outcomes are random and cannot be predicted. We remind all users that losses are part of the gaming experience, and no strategy guarantees consistent wins.
Do you recognise the signs of risky gambling behaviour?
Identifying it early is the most important step. Go through this list honestly.
- Feeling the urge to bet more to get the same level of excitement
- Chasing losses by continuing to play
- Lying to family or friends about the time or money spent on gambling
- Using money meant for daily essentials (rent, bills, groceries) to gamble
- Feeling restless, irritable, or on edge when not playing
- Unable to stop playing even when you want to
- Neglecting work, family, or social responsibilities due to gambling
- Only play with disposable money you can afford to lose without affecting your daily life
- Setting time limits and sticking to them
- Accepting losses as a normal part of the gaming experience
- Able to stop playing easily once the set limit is reached
- Not letting game outcomes affect your emotions or relationships
- Treat gaming as entertainment, not a source of income
How to set effective time and budget limits
One of the most effective ways to keep your gaming experience healthy is to set clear limits before starting a session — not in the middle of play or after a loss.
Budget Limit: Decide on the maximum amount in MYR (RM) you're comfortable spending on entertainment each week or month. Think of it like a movie ticket — money spent on an experience, not an investment you expect returns from.
Time Limit: Set a fixed duration in hours or minutes for each session. Use a timer or alarm on your phone. When time is up, stop the session regardless of how the game is going.
Loss Limit: Set a maximum loss amount per session. Once that limit is reached, log out and do something else. Never chase your losses on the same day.
Score888 users can contact customer support to find out about the account management options available on the platform.
Self-control tools available to you
Score888 supports users' right to manage their own gaming experience. Here are some self-control measures you can take:
Deposit Limit: You can request to set daily, weekly, or monthly deposit limits on your account to help you stay within your planned budget. Contact score888 customer support to apply for this service.
Cooling-Off Period: If you feel like you need a short break from the platform — whether for a few days or a few weeks — you can request a cooling-off period. During this time, your account will be inaccessible for any betting activity.
Self-Exclusion: For users who need a longer break from the platform, a self-exclusion option is available upon request. This involves suspending your account for an extended period, during which we will not send you any promotions or marketing communications.
All self-control requests will be processed promptly and confidentially. Contact the score888 support team at [email protected] or via the in-platform live chat to get started.
Minor Protection
The score888 platform is strictly for users aged 18 and above. We take the following steps to protect minors:
- The registration process requires date of birth verification
- Identity verification (KYC) is completed before withdrawals are approved
- Any account suspected of being used by a minor will be investigated and closed immediately
Parents and guardians are encouraged to use parental control software on shared devices to prevent children from accessing online gambling sites.
Maintaining Life Balance
Responsible gaming means ensuring that online entertainment never takes priority over the more important things in life. A few key reminders:
- Avoid playing when you're stressed, upset, or emotionally overwhelmed
- Don't use gambling as an escape from personal or financial problems
- Spend quality time with family and friends, phone-free
- Only play when you're in a calm and positive headspace
- Keep other areas of your life active and unaffected
When should you seek professional help?
If you or someone you know is showing signs of gambling addiction, seeking professional help is a brave and right decision. You don't have to face it alone.
Signs that professional help may be needed:
- Unable to control the urge to play despite being aware of the consequences
- Debts accumulated as a result of gambling
- Relationships with family or friends becoming seriously strained
- Experiencing depression or anxiety linked to gambling
- Thoughts of borrowing money or doing something dishonest to fund gambling
Get support from Talian Kasih at 15999 (Department of Social Welfare Malaysia) or speak to a qualified professional counsellor in Malaysia for a proper assessment and guidance.
Score888 can also help you activate account controls or self-exclusion. Reach us at: [email protected] or visit FAQ us for more information.